|UIB’s clients benefit from its prompt and efficient claims servicing. That is why UIB places claims servicing at the top of our service commitments to our clients. Our claim teams are staffed by highly focused personnel, all of whom respond to any event with the same degree of urgency no matter whether the catastrophe is big or small. When placing business with UIB, our clients rest assured in the knowledge that their claims will be in safe hands.
All our claims teams work to the same formula in handling our clients’ affairs. The formula developed by UIB is very simple to apply and the result is a seamless and efficient claims handling service. The formula is comprised of three sections:
- Management - Upon being appointed as a client’s broker, UIB puts in place the necessary procedures to handle our clients’ claims. These procedures range from basic reporting functions through to the more complex major loss handling reports and regular reviews.
- Negotiation - UIB’s claims teams will always be available to either negotiate on behalf of our clients with all other third parties involved in a loss or alternatively, where necessary, assist our clients with any other negotiations that they wish us to assist with.
- Administration - Thanks to the procedures put in place by the management section, UIB’s claims personnel administer all the claims made during the duration of the policy. This ensures that our clients’ claims are paid promptly and efficiently.